Mazda 2008 RX-8 Specifications download pdf (Page 374)

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qCalifornia Customers

1. Mazda North American Operations (“Mazda”) participates in BBB AUTO LINE, a

mediation/arbitration program administered by the Council of Better Business Bureaus

[4200 Wilson Boulevard, Arlington, Virginia 22203] through local Better Business

Bureaus. BBB AUTO LINE and Mazda have been certified by the Arbitration

Certification Program of the California Department of Consumer Affairs.

2. If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our atte ntion. If we are unable to resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after

the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a

statement of the nature of your problem or complaint. You will also be asked to provide:

the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the

approximate date and mileage at the time any problem(s) were first brought to the

attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims

within the program's jurisdiction may be presented to an arbitrator at an informal

hearing. The arbitrator's decision should ordinarily be issued within 40 days from the

time your complaint is filed; there may be a delay of 7 days if you did not first contact

Mazda about your problem, or a delay of up to 30 days if the arbitrat or requests an

inspection/report by an impartial technical expert or further investigation and report by

BBB AUTO LINE.

6. You are required to use BBB AUTO LINE before asser ting in court any rights or

remedies conferred by Calif ornia Civil Code Section 1793.22. You are also required to

use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of

the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek

redress by pursuing rights and remedies not created by California Civil Code Section

1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is

not required by those statutes.

9-4

Customer Information and Reporting Safety Defects

Customer Assistance

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Mazda 2008 RX-8 Specifications Page 374